FAQ's
What kind of wax do you use in your candles?
We use a variety of waxes in our candles, including soy wax, beeswax, and paraffin wax. The type of wax used depends on the specific candle and its intended purpose. Our products are organic and we use environmentally-friendly packaging too. Our candles are safe for pets and children too, however we recommend using caution and keeping candles out of their reach.
How long do your candles burn?
The burn time of our candles varies depending on the size and type of candle. On average, our candles burn for 30-40 hours.
Are thereany delivery charges?
We offer free shipping within Maharashtra, and shipping charges are applicable when delivering it to other places.
How long will my order take to reach?
Shipping within India takes 3-5 business days. Shipping within Mumbai takes 1-2 business days. Once an order is shipped, you will receive an email from us with the tracking details. If you have any questions about your order, we’re just a quick email, or phone call away: info@chloeluxeshop.com, +91 88503 24308
How do I properly care for and maintain mycandles?
To ensure the longevity and safety of your candles, we recommend keeping the wick trimmed to 1/4 inch and avoiding burning for more than 4 hours at a time. Always place candles on a heat-resistant surface and never leave them unattended while burning.
Can Chloeluxe products be customized?
To ensure the longevity and safety of your candles, we recommend keeping the wick trimmed to 1/4 inch Yes, all our products can be customized. Check out our Customize tab page for more details. If you are gifting our products to someone, we can also send a handwritten note along with your order. Click on “View Cart” and add instructions in the Additional Comments section.and avoiding burning for more than 4 hours at a time. Always place candles on a heat-resistant surface and never leave them unattended while burning.
Do you accept returns?
We accept returns or exchanges if the product has been damaged during transit. Our return policy lasts 1 day. To be eligible for a return or an exchange, your product must be unused and in the same condition as when you received it. To return or exchange your defective/damaged product, kindly mail your product to: Chloeluxe, 9 Ground Floor, Balrajeshwar Road , Mulund West, Mumbai - 400080, India. Please send us an email at info@Chloeluxeshop.com if you receive a damaged product
Do youoffer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for our candles. Please contact us at info@chloeluxeshop.com for more informationYes, we offer wholesale and bulk purchasing options for our candles. Please contact us at info@chloeluxeshop.com for more information
What arethe accepted modes of payment?
What are the accepted modes of payment?We accept all major debit & credit cards (including Mastercard, Maestro, Visa, American Express and Diners Club International) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Maestro Visa, American Express & Diners Club International). We also accept payments in International transactions. We support all major international cards and 92 currencies including USD, EUR, GBP, SGD, AED.
Where can Ibuy ChloeLux products near me?
To become a Chloeluxe Stockist, please send an email to info@chloeluxeshop.com.
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